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3730 West Chester Pike
PO Box 87
Newtown Square, PA 19073

PHONE: 610.359.0700

EMAIL:
info@cgipa.com

Other Links:
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Work Process Improvement

Conduct needs assessment analysis
Interview staff and assess processes
Determine baseline measures
Identify process drivers
Identify opportunities for improvement
Evaluate existing and enhancing technologies
Methods:
  Work Process Mapping and Analysis
Feasibility Analysis
Productivity Analysis

 

Analysis - Gather Data

Concorde uses interviewing and focus groups to gather information on the current business and technical environment and critical business practices of an organization. Once the information is gathered, it is used as a means of understanding and documenting the current and redesigned business processes of the organization.

Process Mapping - Current / Future

Concorde uses process maps to help its clients understand where opportunities such as handoffs or non-productive work occur. In addition, the process maps often serve as a starting blueprint for the redesign effort. By viewing how a process flows through the entire organization, we can help clients anticipate and plan for modifications that have ramifications throughout the enterprise.

Identify and Prioritize Gaps

With the direction of management, a specific, achievable end-state vision must be defined as a guide for all subsequent activities.

Redesign

Concorde realizes that people, process and technology have to support each other. After the gaps are prioritized Concorde helps change the work environment so people, processes and technology are in alignment. Redesign enhances your strategy and operations. Process changes are aimed at minimizing two areas: gaps and work that does not add value. The remaining tasks are redesigned to optimize your resources and fill gaps. By incorporating managements' goals and end-users' processing requirements, redesign realigns your strategy and operations.

Redesign includes: removing non-value added tasks, identifying technology to support work activities, cost justifying potential improvements and making recommendations.

Executive Coaching

Concorde provides executive coaching on topics such as gaining efficiencies in your office, maximizing you budget and managing and leading effectively as well as other executive related techniques.

 

Strategic Planning
Productivity, Feasibility and Return on Investment Analysis
Business Continuity Planning
Information and Records Management Planning

 

 

 
     
 

The crew was fantastic, everyone was polite and helpful and took the time to ask questions. They take great pride in their work. Thank you for the outstanding help.

 
 

 

     
 

This was spectacular. I wish it was done every couple of years.

 
 
 
 
 
Concorde Group, Inc